<aside> 💡 For us to have an efficient workflow, please assign separate materials to surfaces/objects that should have different materials. All objects that have the same material appear as one object in our software.
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Din3D is a an exchange file format that gives us the best results in importing your 3d model, requiring only little configuration on your side.
The plugin is free of charge, safe to install and won't affect your workflow. You can read about it and download the latest version here:
To export, 3d Window/perspective should be open (not the floor plans). Go to File>Save as and select the file type as "Din3D exporter (*.din3d)"

On the dialog window, keep the settings as seen below. Tick the box "Export floor plan cameras", if you have already prepared some cameras for us to use.

<aside> 💡 Models that are far away from the 0,0 point can cause significant issues in our software. This situation often arises when starting from a georeferenced site plan. Fortunately, there is an easy way to resolve this.
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Backup Your File
Disable Relative Coordinates

Toolbar > Palette > Coordinate to enable it.Select All Elements
Ctrl+A (Windows) or Command+A (Mac) to select everything in your project.Activate the Drag Tool
Press Ctrl+D (Windows) or Command+D (Mac) to activate the Drag tool.

Reposition to 0,0
0 for both X and Y coordinates in the coordinate input fields.Zoom to Frame